Terms of service

SHIPPING POLICY


Thank you for visiting and shopping at our store. The following terms and conditions constitute our Shipping Policy.


1. Shipment Processing Time


All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit time for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.


2. Shipping Rates & Delivery Estimates


We proudly offer worldwide shipping from Ukraine. Shipping charges for your order will be calculated and displayed at checkout.


  • United States: 10–21 business days (Standard Shipping)
  • Europe: 10–18 business days (Standard Shipping)
  • Canada & Australia: 14–25 business days (Standard Shipping)
  • Rest of the World: 14–30 business days (Standard Shipping)


Please note that delivery delays may occasionally occur due to customs processing or other international transit factors.


3. Shipment Confirmation & Order Tracking


You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). Tracking information will become active within 24 hours.


You can track your package using international postal tracking services.


4. Customs, Duties, and Taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.


5. Damaged or Lost Packages


If you receive your order damaged, please contact us immediately to initiate a claim. Please retain all packaging materials and damaged items before filing a claim.


6. Contact Information


If you have any questions regarding the shipping of your order, please contact us at: milambracelets@gmail.com